At Westfield Plush, we are committed to providing a smooth and hassle-free shopping experience. To ensure this, we offer a transparent return policy. We recommend inspecting your items promptly upon arrival and contacting us right away if a return is necessary.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• The product must be in its original, unworn, unused, and unaltered condition.

• All original tags must remain attached.

• The item should be returned in the same packaging it was received in, including protective covers or boxes.

• A proof of purchase, such as a receipt or other verifiable documentation, must be provided.

• All sale items are final and cannot be returned.

Returns that do not meet these conditions will not be processed.

Order Cancellation 

Once your order has been placed, we are unable to cancel or edit orders so please ensure all details are checked correctly at checkout. 

Your card payment is not charged until dispatch of your order. 

Once you your order has been dispatched, you will receive a confirmation email with tracking details. You may return your product after receiving it. 

How to Initiate a Return

To begin a return, please email our customer service team at team@westfieldplush.com. Include your order number, the item(s) you wish to return, and the reason for your return. Upon receipt of your request, we will review it to ensure eligibility.

Upon approval:

For US purchases, please return to: 

585 s Winchester Blvd, San Jose, CA 95128

For International purchases, please return to:

112, Building B, Tianyi Zhigu, No. 213, Shajing Road, Shajing Street, Bao’an District, Shenzhen City, Guangdong Province, China

Please pay for your return label and send us your receipt; your shipping cost will be reimbursed once we receive your returned item.  

Shipping Your Return

When returning an item, please ensure it is securely packaged to avoid any damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during the return process. 

Exchanges

Damages and Issues

We encourage you to inspect your order immediately upon delivery. If there are any issues, such as defects, damage, or incorrect items, please reach out to us at team@westfieldplush.com as soon as possible. Include clear details and photos of the item and packaging to help us resolve the issue quickly. Depending on the situation, we may offer a replacement, refund, or another solution.

Exceptions / Non-returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

If you are unsure whether an item qualifies for return, please contact us before initiating a return.

Sale Items and Gift Cards

All sale items are final and cannot be returned or exchanged. Gift cards are also non-refundable.

Refunds

Your order will be refunded in 5-10 business days from being delivered to the warehouse. If any order information is missing, not marked correctly, or products are not returned correctly this could delay the refund process. After the refund has been issued it will take up to five business days for the funds to appear back in the original account depending on your bank or card provider. 

By following these guidelines, we can ensure a fast and easy return process. Thank you for shopping at Westfield Plush. We value your business and strive to provide exceptional service, even when returns are necessary.