To speak with a Westfield Plush representative regarding any queries.

Please fill out our contact form and one of our friendly customer care team will be very happy to help. 

Monday – Friday from 9 AM to 7 PM (PST)

Live Chat

Monday – Friday from 9 AM to 10 PM (PST)

Saturday & Sunday from 9 AM to 1 PM (PST)

You can also write to our California office at:
333 West San Carlos Street Riverpark Tower, San Jose, California

We love to hear any feedback you may have about any toy or the service you have received when shopping with us.

We offer some gift options to make your Jellycat gifting experience extra special. We provide complimentary blue dusk bags for any order with 2 or more items. 

Your items will be packaged together in one dust bag or you can add additional individual dust bags at the checkout.

Once an order has been confirmed, we are unable to make changes or cancel an order. Please make sure to verify your information is correct before placing your order. 

We aim to get your order to you fast! After confirming your order, we ship out the next business day. From there, shipping takes 4-7 business days, depending on your location. We appreciate your patience and will get your order to you as soon as possible!

During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in business days from being shipped. 

Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed. 

Orders are sent straight away to be picked and packed as soon as the confirmation button is pushed! All orders are shipped within 24 hours. 

These estimates can be affected by holidays and the quantity of orders being processed through the warehouse. 

In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.

We offer free global shipping on all orders over $50 USD.

For order below $50 USD. We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated journey times and costs accordingly. 

* We may update our shipping cost by countries. If cost differs from this table, please refer to the shipping cost displayed at checkout page. 

* For countries not listed above, please refer to our shipping fee at check out page. 

We ship to all countries worldwide. 

Absolutely! All of our shipping options come with tracking information. Once your order ships from our warehouse, you will receive a confirmation of dispatch, including a tracking link, to the email address you entered when ordering.

If you do not see this email in your inbox after a couple of days of placing your order, please check your junk folder.

Depending on your location and stock availability, we choose from one of our global warehouse to ensure fastest delivery of your purchased item to you from California, London or Shenzhen. 

We accept returns at any time within 30 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalized items. Please note, we are unable to process an exchange. 

To help us quickly process your return, please follow our returns instructions:

• Return all original packaging;
• Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
• Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
• Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
• Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund. 

For US purchases, please return to: 

585 s Winchester Blvd, San Jose, CA 95128

For International purchases, please return to:

112, Building B, Tianyi Zhigu, No. 213, Shajing Road, Shajing Street, Bao’an District, Shenzhen City, Guangdong Province, China

Please pay for your return label and send us your receipt; your shipping cost will be reimbursed once we receive your returned item.  

Once your order has been placed, we are unable to cancel or edit orders so please ensure all details are checked correctly at checkout. 

Your card payment is not charged until dispatch of your order. 

Once you your order has been dispatched, you will receive a confirmation email with tracking details. You may return your product after receiving it. 

We are unable to offer exchanges but we will happily offer a refund for any returned item(s). Refunds are issued to the original payment method, so please keep this in mind when returning.

You can use Google Pay and Apple Pay in addition to Amex, Mastercard, Visa, and PayPal. 

We do not charge your credit or debit card until your order has been shipped.  You will receive a confirmation email once your order has been shipped and we have charged your credit or debit card.
At the time of placing your order, we authorise your card, to verify that funds will be available when the order is shipped. This is a process whereby your bank will place a reserve on your account for the purchase value of your order. The reserve will be removed after a number of days determined by your own bank. If you wish to find out more about your bank’s policy for releasing reserves, please contact them directly.

We take security very seriously.
When you enter your card payment details, you will be redirected to a secure payment gateway provided by our payment partner, certified to Level 1 compliance (the highest level) of the Payment Card Industry Data Security Standard (PCI DSS). This is a set of rigorous security standards designed to make shopping on the Internet safer. In addition, we include checks on the registered card address and the card security digits (AVS/CV2) and we support 3D Secure verification (Verified by Visa, Mastercard Securecode & American Express Safekey) and Strong Customer Authentication (SCA). Transactions are protected by the highest level of security via SSL encryption.

For a faster option, you can checkout as a guest. If you would like to set up an account, you will have access to your order history and it will be easier to shop with us in the future as your details are safely and securely linked to your personal account. By creating an account, you will also be able to create a wishlist which you can share with your friends and family, or save for a later date.

Click on “Sign In” and enter your email address into the field requested, then click on the “Forgot your password” message. We will then send you a new password to access your account. If you have not received your password reset email, please check your junk or spam folder as it may have landed there.